We want you to love your purchase from Urban Deal Outlet. If something isn’t right, we’re here to help.

1. Return Eligibility

We accept returns within 14 days of delivery if the item is:

  • Unused and in original packaging

  • In resalable condition with tags (if applicable)

Fragrance products must be unopened and unused due to hygiene reasons.

2. Non-Returnable Items

  • Opened or used perfumes

  • Final sale or clearance items

  • Gift cards

3. Return Process

To initiate a return:

  1. Email us at returns@urbandealoutlet.com with your order number and reason for return

  2. Wait for return authorization and instructions

  3. Ship the item back using a trackable method

Return shipping costs are the customer’s responsibility unless the return is due to our error.

4. Refunds

  • Refunds are processed within 5–7 business days of receiving and inspecting the returned item

  • Funds are returned to the original payment method

  • Shipping charges are non-refundable

5. Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us at inquiry@urbandealoutlet.com within 48 hours of delivery for a free replacement or refund.